Disclaimer:
These terms and conditions are provided in German and are legally binding, as dh-reitsport.de is located in Germany. For any questions or clarification, please feel free to contact us at info@dh-reitsport before placing an order.
General Terms and Conditions
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither related to their commercial nor independent professional activity. An entrepreneur is a natural or legal person or a legally capable partnership that acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.
2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with DH-Reitsport.
The presentation of products in the online shop does not constitute a legally binding offer but an online catalog for informational purposes. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction options provided and explained during the ordering process. By clicking the order button, you submit a binding offer for the goods contained in the shopping cart. Confirmation of receipt of your order is sent by e-mail immediately after submitting the order.
We accept your offer within two days by
- sending a declaration of acceptance in a separate e-mail, or
- where applicable, the payment transaction being executed by our service provider or the selected payment service provider. The execution time of the payment transaction depends on the chosen payment method (see "Payment").
The relevant alternative for you depends on which of the above events occurs first.
3. Contract Language, Storage of Contract Text
The language(s) available for contract conclusion: German
We store the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.
4. Delivery Conditions
In addition to the stated product prices, shipping costs may apply. Detailed information on any applicable shipping costs can be found in the respective offers.
We only deliver via shipping. Personal pickup of goods is unfortunately not possible.
We do not deliver to parcel lockers (Packstations).
5. Payment
The payment methods available to you will be displayed during the ordering process.
The selection may vary depending on the shopping cart, delivery address, order value or customer status.
All payments are processed securely via our certified payment service providers.
If you choose collection on site, payment is made upon handover of the goods.
Any fees or restrictions associated with individual payment methods are clearly shown during the checkout process.
Payment processing is carried out via external payment service providers (e.g. Mollie B.V., PayPal Europe S.à r.l., Klarna Bank AB).
The data required for payment processing are used exclusively for the purpose of completing the transaction.
Cash payment upon collection:
You pay the invoice amount in cash when collecting the goods.
6. Retention of Title
The goods remain our property until full payment has been made.
7. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us without delay. Failure to report the damage or contact us has no consequences for your statutory claims and their enforcement, particularly your warranty rights. However, it helps us assert our own claims against the carrier or transport insurance.
8. Warranty and Guarantees
8.1 Statutory Warranty Rights
The statutory warranty rights apply.
8.2 Guarantees and Customer Service
Information on any additional guarantees and their exact conditions can be found for each product and on special information pages in the online shop.
9. Liability
We are always fully liable for claims due to damages caused by us, our legal representatives, or vicarious agents
- in cases of injury to life, body, or health,
- in cases of intentional or grossly negligent breach of duty,
- for guarantee promises, if agreed, or
- to the extent the Product Liability Act applies.
For the breach of essential contractual obligations (cardinal obligations) that make proper contract fulfillment possible and on which the contractual partner regularly relies, our liability for slight negligence is limited to the foreseeable damage typical at the time of contract conclusion.
Otherwise, claims for damages are excluded.
10. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which can be found here. We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.